Use your internal company newsletter to help employees acquire soft skills, know what they mean, and how they will play a valuable role in developing their career. Soft skills often relate closely to emotional intelligence, employee to employee interaction, supervisor to employee interaction, common sense, relational skills, and the initiative and considerations employees give to their job and work advancement.
One valuable soft skill for instance is "accepting feedback." Do your employees eagerly await criticism and feedback on their work from their supervisor? Of course they don't! However, would you not agree that employees who are pleasant, eager to learn, and welcoming of feedback are wonderful employees that managers think a lot of? Absolutely. Why? Because they are easier to talk to and convince of the changes that need to occur with their work, and they reduce the stress of the supervisor who anxiously approaches them to give them the feedback they need, deserve, and must have to support the mission of the organization. This soft skills also relates to being appropriate when you get a bad job performance review.
Supervisors do not relish giving feedback to employees, and it is because employees typically demonstrate negative behaviors when they receive it. This is why the willingness to accept feedback is a soft skill. There are many soft skills. This is just one. If you have been observing the Frontline Employee newsletter lately, you will notice that I have been spending a lot of time for the past 18 issues discussing soft skills. And this is an example how how your company can really thrive.
This month, the soft skill we discussed was "being cooperative." Sound simple? It's not. Cooperation includes many things. For example, it is the ability to hold back pointing out the flaw or spotting the shortcoming in a project or process and instead listen to others, join with the team, and play a crucial role in an activity at work.
Cooperation is about following instructions and the directions, and not rising above those instructions like an insecure employee to school others around you on the mistakes and errors you found. Some employees, for example, enjoy getting brownie points for pointing out the smallest problem. Well, right now may not be the right moment to pointing out what only you can see and what everyone else, except you, missed. Can an employee check herself or himself, sense what is going on right now, see the larger purpose, and engage.
Getting back to feedback as a soft skill, although eagerly welcoming constructive feedback, employees who accomplish a lot on the job know their successes will sometimes rub others the wrong way. Not everyone will be quick to praise triumphs when an employees is cast into the limelight by others who recognize those achievements. Some people look for the problems. It is simply their orientation. Helping employees appreciate soft skills is one way to really power up your organization. So with your employees, like ours, be sure to focus on soft skills to advance the mission of your organization.
Tags: #employee newsletters, #soft skills, #teaching soft skills #company newsletter