Wednesday, July 18, 2018

Free Newsletter Article for Human Resource Managers: "Reducing Aggression in Your Email Communication"

If you are like me, the first thing that comes to your mind when you hear the words "workplace violence" is a guy in a factory or some maniac coming into an office building with a gun to shoot up the place.

Indeed, that's about as bad as it gets, but violence has other dimensions to it. You can bet that any employee who does march into an office building slamming open the front doors has had some small, seemingly benign violent interchange with coworkers in the past before the "big one"  finally happened.

Everyday for example, aggressive individuals send hostile and aggressive emails. You many not think much of them, but indeed violence can start here as much as it can occur on the loading dock in a fiery exchange of words.

So what about intervention and education when comes to emails? Your employee newsletter and 
Avoid workplace violence with aggressive emails.
HR newsletter or staff newsletter should consider these types of stories. I have one for you to use below. Include it in your next employee or staff newsletter.

Get a free issue from us if you like and use that to include this content. I want to email me at and let me know if you do or don't get feedback from employees who read it, and whether or not they tell, "Hey, I am glad you send that newsletter out with that article on aggressive emails. I know some people who needed to read it.

If you don't use FrontLine Employee (get a free trial if you like) and/or paste this content into your own template. 

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Reducing Aggression in Your Email Communications

Avoid email blunders that can accidentally send the wrong message, communicate aggression, or demonstrate emotions that you do not intend to send by practicing "emotional proofing." If you are angry, upset or "PO'd", do not send an email immediately. Compose it. Walk away from it. And do something else like take a bathroom break, eat lunch, or attend to another business matter out of the room
. After ten minutes or more, revisit your email. Do you still want to send what you wrote? It is more likely that you will edit your email. You'll be shocked at what you wrote, and you will want to "turn down" the emotional volume and aggressive tone within it. This emotional proofing of your communication--as opposed to grammatical proofing--allows you to remove "emotional mistakes" you would rather not send. (By the way, this works with other emotional content that you may unwittingly perceive as positive. For example, do really want to send that "love email" to the coworker down the hallway and risk being accused of harassment? Harassment is, in fact, another form of workplace violence. For extra super-emotional proofing of your communications, send your email to yourself first. Then tomorrow--that's right, the next day--read your email. It is nearly guaranteed that you will make significant changes. And you will sigh with relief that you did so.

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